ERP Service Module – Call Handling and Service Orders Control
April 3, 2025
Call Handling Proper operation of a help desk is an essential component of proper servicing and resolution of problems. Service module of an ERP system assists organization to respond promptly both in respect of internal and external customers and gain valuable management data which helps in retaining customers as well as improve internal operation of…
Enterprise Resource Planning (ERP) is the lifeblood of any business today. Any business, be it a medium scale enterprise or a multinational corporation relies extensively on the use of Enterprise Resource planning systems. This is the reason why these systems tend to be very expensive. There are mega-corporations like SAP and Oracle, which make billions…
Users interface directly impact usability of an ERP system. A properly designed user interface provides proper accessibility to the intended functions of the system and enables execution of transactions. Earlier users accessed the system with dumb terminals (ASCII) which had lot of usability deficiencies and this led to subsequent adoption of Graphical Users Interface (often…
Project control module is used for organizing long term projects such as building a ship or power plant. The production environment resembles make to order situation where customer order driven purchasing, production, estimating, engineering, planning and control is done. This module also enables in setting up, analyzing and amending the budget for the project undertaken by the organization. A project can be standard one involving standard Bill of Materials, routing and costing structures. However, in most of the cases the project is specific to order, involving customized BOM, routing and costing structure.
Procedure for a Project Control: Following are the activities related to project control module:
Engineering Change Control (ECC): Through engineering change control module, organizations get effective control over engineering change orders. An end items may have hundreds of components. When improvement is done or a new model is launched, a number of components are changed or replaced. This module provides tools to carry out the procedure to manage this change/development. If a changed component is used in a number of end products, these tools make a where use list and globally replace the component in all the end products.
ECC essentially creates an engineering item from a purchased or manufactured item. This engineering item can be taken through various revisions/versions, such as prototype, previous models, production model, and obsolete model. Next, the revised item is copied to a new or existing manufactured or purchased item. ECC also maintains engineering drawing and documentation through graphic files for each model.
ECC also maintains engineering BOM which unlike production BOM, does not use sequence number but uses revisions to deal with alternate components. After creating Engineering BOM, namely Engineering Change Order functionality is used to change a group of engineering items/BOM to production items/BOM.
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