ERP Service Module – Call Handling and Service Orders Control
February 12, 2025
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Introduction The last decade has shown rapid development in the information technology and its application. This has helped changed the way we look at the world as well as the way business is conducted. Both business and trade have gained under the wave of information technology with improvement in efficiency, productivity and bottom line. Productivity […]
Kernel of an ERP system comprises of a technical module (set of tools) which provides a foundation to various application modules. These tools provide application installation and system administrations functionalities which enables efficient running of applications, within a secured environment. The technical module also provides high level COBOL and 4 GL programming languages (such as ABAP by SAP) which enable application customization and development. The important functions of analytic, report writing, queries, text management and integration with other systems such as office suite are administered through various tools contained in this module. Handling of logs and audit trails of system generated transactions is another functionality which is growing in importance, due to various regulatory requirements such as Sarbanes-Oxley, IFRC and Basel II.
Positioning of Technical modules: In addition to provide a base to various application modules, tools contained in the technical module deal with the hosting environment of the ERP system, namely RDBMS and Operating system. This is clarified in the following diagram:
Installation of an ERP system: The procedure for installation broadly comprises the following:
It may be mentioned that the job of installing an ERP system is done by competent tools experts with the help of detailed installation guides provided by the ERP vendor.
License Management: There are various types of licensing scheme offered by product vendors such as i) named users ii) package based users iii) concurrent users and iv) module based users v) power user (having access to development tools). The license management process is embedded in ERP systems for the purpose of copy protection mechanism and to regulate the commercial use of the system. However, for testing and demonstration purposes, vendors normally provides unprotected software with limited validity, which is needed to be validated and patched before a specified expiration date. The copy protection mechanism is also used by dealers to protect their customizations on the standard ERP software. The license management monitor is implemented by license daemon program.
Validation Process of License: After installation of ERP system under production environment, the software is permitted to be used for a limited period, which is counted from the date of the installation. After this period, the application software is blocked, unless it is validated by product developer.
The validation procedure begins when the requested system configuration is defined by the user immediately after the installation. A report of this configuration and a system generated security key is sent to product developer. Upon receiving the report, validation keys are sent by them which must be entered in the system by the user. The system is then initialized by setting the parameters and is ready for use.
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