A sequence of sudden, unplanned and unexpected events leading to instability in the organization and major unrest amongst the individuals is called as crisis.
Crisis generally arises on a short notice and causes major disturbances at the workplace.
Leaders and managers play an extremely important role during crisis.
- One should lead from the front. Show confidence and steadiness. Take complete charge of the situation.
- Managers should have full control on the employees. They should know what is happening around. Any issue neglected in the initial stage might be a major concern later. Problems must be attended immediately. One should not ignore even minor issues or wait for someone else to take the initiative. Any issue left unattended might lead to crisis and major unrest later.