How can Employee Engagement help increase Customer Satisfaction
Numerous management studies and researches support the proposal that there exists a relationship between employee engagement and customer satisfaction. It has been observed that the actively engaged employees are extremely loyal towards their organisation and are always ready to walk that extra mile to ensure success for their company. The studies such as ‘Loyalty Effects’ […]
Types of Management Training Programs
Training programs play a crucial role in honing skills of employees, making them responsible, productive, efficient and well rounded managers. Let us go through various types of management training programs: Employees need to be trained on how to interact with their fellow workers and superiors. Not many people know how to behave at the workplace. […]
How to Increase Employee Productivity by Building Learning Organizations
The Link between Organizational Learning and Productivity Learning organizations are productive organizations. When employees acquire knowledge, they learn to actualize efficient and productive ways of working. When they share the knowledge acquired thus, they tend to ensure that other employees are productive as well. When the entire team collaborates and works together, they leverage the […]
Evolution of Competency Based Assessment
Competency based assessment owes its genesis to the traditional method of Job analysis where a detailed description explored how a job is done. It was used as a decision tool for a number of HR processes like hiring, promotions etc. Job Analysis however had minimal or no reference to the knowledge, skills and attitudes required […]
Characteristics of Engaged Workforce
The level of employee engagement can be measured by the willingness and ability of employees to contribute to the success of their organisation. It is their discretionary effort which is an essential element for the good health and well being of a company. A highly engaged workforce shows the high level of engagement in their […]
In today’s scenario where there is no dearth of competitors in the market, it is essential that employees work with dedication and sincerity. How do you expect a new joinee to develop a sense of loyalty and attachment towards the organization all of a sudden? The poor fellow does not know much about your company and it does take time for everyone to adjust in the system. Respect towards the organization comes with due course of time only when the employee is treated well by his superiors.
Employee satisfaction is a state where individuals are not only happy with their current profiles but also look forward towards a long term association with the organization. No individual wants to quit his/her job after every six months.
But the moment monotony creeps in, people start looking for better opportunities. Most of the times, employees treat their jobs just as a mere source of earning their bread and butter. They come to office not because they enjoy their work but because they need their salaries to ensure a comfortable living.
Employees would never be satisfied with their jobs unless and until they have something interesting and challenging to work on. “Monday morning blues” is a common term used by professionals as an excuse for not coming to work and feeling lazy on the first day of the week. I personally do not agree with this.
Trust me, if you really enjoy your work, you would feel like coming to office every day. Do we ever crib when we have a holiday or are at home? NO. Why? Just because we feel comfortable at our home. Why do we then always complain at work?
Understand, there is a difference between your personal and professional life. Think logically. The moment you have unrealistic expectations at workplace, problems are bound to arise and you can never be happy and contended at workplace.
Both management and employees have an important role to play in ensuring a positive ambience at the workplace and eventually job satisfaction. Employees should not be created as mere robots that simply start working just at the click of a button and neither express themselves nor create problems for others. Management needs to stand by their employees and constantly mentor them. Employees are indispensable for the organization but in no way, pride and ego should get into their heads. Do not be under the impression that superiors would treat you with respect even if you do not perform. Such a thing is practically impossible in the professional scenario. Be positive and learn to adjust. Try to be happy and satisfied with what all you have got rather than cribbing over small issues.
It is crucial for the employees to be satisfied with their jobs, else neither they would be able to deliver as per expectations nor feel comfortable at the workplace. Believe me; satisfaction is all in our minds.
Sometimes, we are satisfied with small things also and sometimes we find a problem even in the best of situations. How many jobs would you change? Believe me, there is a problem everywhere, only the nature of problem would vary. The idea is not to run away from problems but face them with a smile.
Satisfied employees willingly work towards the fulfilment of organization’s goals and objectives, eventually assuring profits and higher revenues.
Unsatisfied employees often badmouth their organization which has a serious impact on the image of the particular brand. Employees who are satisfied with their jobs stick around for a long time, benefitting the organization with their expertise and experience.
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