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8816 What is Consumer Behaviour – Meaning, Concepts, PPT

Before understanding consumer behaviour let us first go through few more terminologies: Who is a Consumer? Any individual who purchases goods and services from the market for his/her end-use is called a consumer. In simpler words a consumer is one who consumes goods and services available in the market. Example – Tom might purchase a […]

13000 The Practice of CSR around the World

The last article dealt with how Corporate Social Responsibility (CSR) evolved from its early beginnings in the 1950’s to a full-fledged business imperative by the second decade of the 21st century. If we turn our gaze to the geographical evolution of the concept i.e. the way in which businesses in different regions across the world […]

12996 CSR and Corporate Governance: Two Sides of the Same Coin

In previous articles, we discussed how effective corporate governance is essential for a well functioning economy and how the practice of good corporate governance is the lubricant that greases the machine of the corporate world. We had also discussed how the practice of corporate social responsibility or CSR is a step in the direction of […]

9998 The Internet and the marketing mix

Introduction The marketing mix refers to usage of the four Ps of marketing which are Product, Price, Place and Promotion. All the marketing strategies are developed around the framework of fours Ps. With the advent and progress of service industry elements like People, Process and Physical evidence were added to the traditional marketing mix. E-commerce […]

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Organization A sells office files, notepads, and all sorts of office stationery to organization B, C and D.

Organization A does not deal with Peter — an end-user who would like to buy two pencils for his son Tom.

Business to business marketing refers to the transaction of goods and services between businesses.

Marketing mix helps to determine the unique selling points (USPs) of a brand.

Marketing mix goes a long way in determining how an organization’s products and services are different from the competitors.

Marketing mix is synonymous with four Ps

  • Price
  • Place
  • Promotion
  • Product

Business marketing is not everyone’s cup of tea. One needs to understand that there is absolutely no room for emotions in business buying. Keep yourself in the client’s shoes. He has all the rights of being choosy and selective; after all he would be investing in your organization.

  1. Product
  2. Offer something of value to your client.

    If you want to purchase a laptop for one of your family members, would you simply go and pick up any brand available in the market? The answer is NO. Infact nobody does that. Similarly business buyers also invest in something which would yield higher profits.

    The products must have right features and should stand out. Never under estimate your client. Your client will definitely find out what your competitors are offering.

    Your product must look good and function as per the requirements of the buyer.

    Organization Z sells bulk SMS service to Organization X (An educational institute) which further uses the service to send text messages to existing students and also to potential admissions.

    Organization X has a database of around 50,000 students (including existing and new students) where as the bulk SMS service by Organization Z can send text messages to only 10,000 students and not more than that.

    Do you think Organization X would invest in Organization Z’S Services? Obviously NO.

    Every organization must take into consideration the following two points:

    1. Appearance of the product (Packaging, how the product looks?)

    2. Function of the product (must cater to the needs of the client)

  3. Price
  4. Business buyers generally pay more prices than individual consumers as they purchase in bulk. Business marketers must know how to structure their pricing, provided their brand is strong.

  5. Promotion
  6. Promotion refers to methods of communication, a business marketer uses to promote his brand among his clients.

    Remember your brand must stand apart from the rest. You really need to interact with your clients well. Promoting one’s brand successfully increases the sales and eventually earns profits for the organization.

    Brands can be promoted through business meetings, web meetings, e-mails, circulating newsletters, brochures, pamphlets and so on.

    Organize trade shows and invite all your potential and existing clients on a common platform. Give a nice demonstration of your products and services. Interact with your clients as much as you can. Don’t let them go with a single doubt in their mind. Do not forget to collect their business cards. You will definitely need their contact details later for follow ups.

  7. Place
  8. It always pays to provide the products and services at the right place which is convenient and easily accessible for the client.

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