The Economic Effect of the American Deep Freeze
In the beginning of 2019, America has been hit by a weather phenomenon known as the Polar Vortex. This phenomenon has brought chilly winds and freezing temperatures to the United States. In many parts of the country like Chicago, the temperatures have hit historic lows and were close to -50 degrees! The daily life of […]
Facebook’s Entry into the World’s Payment Systems
Facebook is a company which has been growing at a breakneck speed. Within a decade, the company has already started dominating the advertising industry. However, now, Facebook has decided that it needs to diversify from the advertising industry. Following the example set by Chinese companies, Facebook also believes that communication and payments go hand in […]
The Emerging Connected Future and Digital Utopia and What it Means for Us
A Glimpse into the Connected Future The future is connected in terms of the networked and integrated digitally enabled modes of living and working. In other words, with cutting edge technologies such as Artificial Intelligence, Big Data powered Analytics, IoT, or the Internet of Things, and Distributed computing integrating our homes and our workplaces, the […]
Handling the Dreamers Crisis
The United States Senate has been polarized on the issue of dreamers. “Dreamers” is a nickname given to the children who entered the United States illegally with their parents or with other adults. In some cases, these kids were smuggled into the United States. However, over 800,000 of these dreamers have now grown up to […]
Economics of Mobile Phones in Africa
In the developed world, mobile phones are something that we take for granted. The biggest purpose of a cell phone is to entertain its owner. Cell phones are used by people to connect with their loved ones, play games and log on to the social media. This is the reason why people in developed countries […]
Business Process Improvement project happen to be the most effective tool to bring in effective process and operating efficiencies in any field of business operations. Organizations use BPI programs to overhaul the existing processes, remove redundancies and to adapt to the changing demands and conditions of the Customers.
As the business environment keeps changing and evolving, the Customer expectations as well as the operating conditions of the business keeps changing as well.
There exists a need for all business organizations to keep working to improving their internal processes to keep up with the changing environment and thereby maintain the efficiencies required to meet with customer expectations as well as operations optimization.
The starting point of the BPI exercise happens to be the formation of Executive Implementation Team that comprises of the Senior Management and the Business Unit Heads who hold the responsibility of being the sponsors of the program and provide the necessary resources and budgetary sanctions. The second main responsibility that the team holds is to choose the process that is to be addressed and revamped through the BPI program.
Under the EIT team come the PIT Leader and the PIT Team that will take on the executive responsibility of the project. The PIT leader then starts with working on the process that has been chosen.
Preparing for BPI exercise involves detailed process mapping and creating the block diagram for the said process after discussing in detail with the operations teams and floor walk through. The block diagram is then fine tuned to mark the boundaries thus freezing the beginning point and the ending point of the chosen process.
Further planning involves marking the source of inputs that go into the said process, identifying the input source as well as the output customers at intermediate and final stages of the process.
Detailed examination of the data that is received as input, the data or deliverable that is required to be sent as output from the process would have to be done to ensure every possible detail is captured.
At this point it becomes necessary to examine the input and output data accuracy, errors, frequency and standardization of the data as well as to record the customer expectations from the process.
Once entire process mapping and overview has been completed and defined, the next logical step would be to tabulate the measurements and targets for the overall process. This measurement would then help the project team to focus on improvement of the process. Though the criteria for measurement could be several and exhaustive, it would be advisable to limit the criteria to few basic process measurements namely effectiveness, efficiency and adaptability.
At this point it is important to understand and appreciate the need for process measurement.
Measurement of the process As It Is becomes the starting point to work out the process improvement and goals.
Mapping existing level of the process gives us the reference point or the base to work towards further improvement.
Once the current processes performance has been ascertained and mapped, the process can then be managed, controlled and improved using the BPI techniques.
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