Tips to be a Successful Retailer

Cross Merchandising – Meaning and Concept

Retailing refers to the concept of selling merchandise in small quantities to the consumers for their end use. According to retailing, the individual can walk up to any nearby retail store and purchase products as per his need and pocket in small units for his own consumption. The display of merchandise at the store plays…

Buying Behaviour Patterns of Customers

For understanding the buying behaviour of the customers in retail stores it is very important to analyze the customer psychology, the factors which influence a customer for buying certain products/services from the stores and also an analysis of the customer’s response towards a sales promotion is very critical. Before analyzing the customer’s buying behaviour, let…

From Kirana to Kopitiam: A Case Study of the Changing Indian Retail Industry

Using the PESTEL Framework to Analyze the Transforming the Indian Retail Industry We explore the Political, Economic, Social, Technological, Environmental, and Legal forces that impact the Indian Retail Industry using the PESTEL framework. This framework is especially pertinent and relevant as it lends itself to a thorough macro analysis of the industries and more importantly,…

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Opening a retail store is no joke. It demands dedication, detailed study and meticulous planning. An individual must do his groundwork well. Plan things well in advance to avoid problems later on.
It is important to do some kind of research work before taking the big leap. Browse through related websites to gain an in-depth knowledge.
An individual must be well aware of the fundamentals of retail industry to have an edge over others. Short term courses in retail make an individual well versed with the basic concepts of retailing, store formats, visual merchandising and so on which eventually help him in the long run.
Know what is happening around you. Keep yourself updated with the latest trends in the retail industry. Check out various fashion magazines, brochures, catalogues, newspapers for the latest developments.
Know your target market well. Find out more about the tastes and preferences to meet their expectations.
It is important to choose the right location for the store to ensure maximum walk-ins. Make sure the store is well connected by means of transportation. Don’t open store at a secluded place.
Make sure there is adequate parking space near your store.
Promote your store well. It is essential to create awareness of your brand amongst the customers for them to know about the brand’s existence. Devise strategies to make your brand popular amongst the masses.
Create the company’s website and get your visiting cards printed.
Set a budget for everything.
The products stocked in the store and their display play an important role in attracting the customers into the store. A retailer must never compromise on quality of the merchandise. Visit various wholesalers to check out the latest trends. Pick up something which is unique and not available at any other store. Don’t stock things which are out of fashion. The merchandise should be as per the target market and location of the store.
Visit few other retail outlets to get an idea about store designs and layouts.
Hire trained employees for your store. The employees must be well aware of their roles and responsibilities for them to deliver their best. Motivate them from time to time through various training programmes, appraisals, incentives and other monetary benefits.
Be patient and don’t rush into things.
Plan your store layout well. Make sure there is ample space inside the store for the customers to move and shop freely.
Don’t dump products. Use shelves, cabinets and almirahs to stock your merchandise.
Be disciplined. Open your store on time and assign fixed timings for lunch and tea.
Treat your customers as kings. Advise all the store members to be courteous with the customers. The sales representatives must assist the customers in their shopping and make sure they leave the store with a smile.
Never oversell. Let the customers decide on their own what would look good on them.
Manage your inventory well.
It is important for the retailer to track the cash flow.
Download various retail softwares to make your work easier and effective.

Article Written by

Malvika Mishra

Malvika Mishra is an accomplished HR Business Consultant and Learning & Development specialist with over a decade of experience spanning organizational development, leadership training, and content creation. She holds an MBA and a Post Graduate Diploma in Guidance & Counselling, enabling her to combine business acumen with a deeply people-centric approach. Her work focuses on management practices, corporate governance, diversity & inclusion, and preventive mental wellness as a critical organizational capability. Malvika is known for bridging academic rigor with real-world workplace application.