Articles on Business Process Outsourcing

What is Business Process Outsourcing? – Meaning and Important Concepts

In recent years, the term Business Process Outsourcing or BPO has gained prominence and the trend of outsourcing back office...

The Future of BPO (Business Process Outsourcing) in India

India has emerged as a hot destination for BPO work in recent years. The success is mainly due to the...

Challenges Faced by BPO Firms in India

It is a fact that India has been at the forefront of the BPO/Services revolution and its firms have garnered...

Effect of BPO on the Economy of United States

In previous articles, we looked at how the BPO phenomenon has played itself out in India and other Asian countries...

BPO and the Global Economy – The Powershift to the East

In recent years, the BPO phenomenon has accompanied the increasing globalization of the world economy and has spawned a shift...

Benefits of BPO to the Target Countries

In previous articles we have seen how the BPO phenomenon benefits the Western countries (US, Europe etc) by slashing the...

Disadvantages of the BPO Phenomenon

In previous articles, we looked at the humungous benefits that the BPO phenomenon brings to the economies of the host...

Effect of the Global Financial Crisis on the BPO Sector

Like other sectors in the corporate world, the BPO sector has been affected by the ongoing global economic crisis. For...

Effect of Domestic Politics on Business Process Outsourcing (BPO)

In previous articles, we talked about how the ongoing global economic crisis coupled with domestic pressures affect the outsourcing of...

Effect of Business Process Outsourcing (BPO) on the Workforce

The previous articles have discussed the impact that the BPO phenomenon has had on the economies of the home and...

The Drivers of the BPO Phenomenon: Globalization, Economics and Geopolitics

The main drivers of the BPO phenomenon are globalization, economics and geopolitics. To elucidate, ever since the global economy started...

BPO and the Transformation of Process Work

In previous articles in this module, we have discussed how the BPO sector has evolved and some future directions for...

The New Trend: Insourcing IT Services

Insourcing is the opposite of outsourcing! Well, that sounds obvious, isn’t it? However, many people do not know what it...

Reverse Outsourcing: The New Trend in Outsourcing

Gone are the days when outsourcing meant a steady stream of jobs being shipped to India. Now the trend is...

Lessons for the Indian BPO Sector from the Standard Chartered and HSBC Scandals

The regulatory scandals involving HSBC and Standard Chartered (2013) have brought into focus the issue of how the outsourcing of...

How Not to Put All Eggs in One Basket – De-Risking Strategies for Outsourcers

What is De-Risking ? Outsourcing is a process that involves selection of vendors who would then do the necessary work...

What Are Near-Shoring and Friend-Shoring and Why They Matter For Western Multinationals

We All Know What Offshoring Is! But, Do We Know What Near Shoring and Friend Shoring Mean? The term Offshoring...

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Articles on Business Process Outsourcing