Risks Covered by the Disaster Recovery Plan
In the highly competitive world of business and marketing, Organizations are pushed to be ahead of the race and walk the talk. Customer and Market expectations are higher where in the Companies are expected to walk the talk and demonstrate their capability to live through the promises. In such situation, Organizations have had to think […]
How to Draw a Scatter Plot
When scatter plots were discovered, drawing them was a complex task. It often required the use of statisticians and scientists. In the more recent past most of the drawing has been automated. However there is still a large amount of human involvement as well as human judgement which is required. The steps are mapped as […]
Six Sigma as a Strategic Tool
As mentioned in the earlier articles, Six Sigma helps the organization develop at various levels viz. operational, tactical and strategic. While the operational and tactical goals of cost reduction and increased customer satisfaction are well understood and appreciated, the strategic intent behind Six Sigma is not well recognized. It is the pivotal factor, however in […]
Why is India Following a Loose Monetary Policy?
Ever since the great recession ended in 2009, the entire world has been following loose expansionist monetary policies. However, after a decade of such policies, most countries in the world have now started resorting to monetary tightening. The Federal Reserve has raised interest rates four consecutive times in the past four years. The Reserve Bank […]
Socialism and Prosperity in the Nordic Countries
The United States Democratic Party has been praising the economic arrangement in Nordic nations for a very long time. Right from Bill Clinton to President Obama, they were all fans of the so-called Nordic socialism and wanted to introduce the model in America as well. The Democratic primaries were riddled with both Hillary Clinton as […]
A process driven by primary metric alone is not fool proof. Operations managers always know that they face trade-offs. With everything that is desired, there is a chance that something that is not desired will come in too. Hence to prevent these secondary metrics are required. Here is how to use secondary metrics to ensure that the Six Sigma Project is seamlessly executed.
While a primary metric measures what needs to be fixed, the secondary metric measures what must not be broken. This concept can be better explained with the help off an example. For instance the number of cars produced per hour is the primary metric in the factory, workers may start working haphazardly on each car to maximise the primary metric. This will obviously be detrimental to the business. On the other hand, if a secondary metric that measures the number of defects is introduced then the workers cannot get away with haphazard production.
Holistic Picture: The secondary metrics help the management gain a more holistic view into the state of operations. The primary metric just conveys information about one of the Y’s (outputs) of the process. Information about the other outputs is obtained by the management through secondary metrics.
Problem Shifting: Most importantly, secondary metrics ensure that workers are not able to shift problems in the name of six sigma projects. If huge amount of resources are spent on making the assembly line more productive, but at the end we have a faster but more defects producing assembly line, we may be worse off than we started. While trade-offs are a part of the picture, something needs to be lost to make the process more efficient, it must be monitored explicity. This is what the secondary metrics help us to do.
The process could be full of secondary metrics. The goal is to tell the management a complete story with as few numbers as possible. If a large amount of secondary metrics are chosen, it may become difficult for the management to keep track of them. Here is how to choose the best secondary metrics for the smooth functioning of the process.
Other Critical to Quality Measures: The most important critical to quality measure usually becomes the Primary Metric. The other critical to quality measures are good candidates for secondary metrics. This is because since they are critical, their value needs to be controlled. Hence the top few metrics which determine the quality of output should be made secondary metrics.
Assume Future Problems: Another method of finding out secondary metrics is to figure out what can possibly go wrong with the Six Sigma project. Anything which has a plausible chance of negating the positive effects created by the Six Sigma project is a secondary metric and needs the attention of the management.
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