MSG Team's other articles

11529 The Air India Fiasco

Air India is a government-owned airline. Since airlines are a very competitive business, any airline which is even slightly mismanaged makes losses. Since Air India is heavily mismanaged, it is making a lot of losses. The Indian government has been mulling the divestment of this firm for a very long time. This is, in fact, […]

12041 Emerging Markets: Winning the $30 Trillion Prize

In the last couple of years, with the advent of the ongoing global economic crisis, many investors have been looking for newer markets to invest to derive higher returns or maintain their current returns on investment. Concomitant with this trend, marketers are looking beyond the developed Western countries that are saturated for newer growth opportunities. […]

9428 Gaining Competitive Advantage with Decision Support Systems

Over the last five decades, Decision Support Systems (DSS) have come a long way. They have transformed from automated systems for simplifying calculations into highly sophisticated arrangements combining hardware, software and human intelligence for handling large volumes of data, studying different outcomes, indentifying new opportunities and implementing strategies effectively. In fact, decision support systems seem […]

9076 Effect of Business Process Outsourcing (BPO) on the Workforce

The previous articles have discussed the impact that the BPO phenomenon has had on the economies of the home and the target countries. This was essentially a macro level perspective about how the BPO sector has impacted these countries. In this article, we drill down and look at the effect that the BPO sector has […]

8838 Different Types of Data Sampling Techniques

The method which is adopted to collect the sample obviously has large implications on the conclusions drawn from that sample. Mentioned below are the techniques which can be used for sampling populations as well as processes. A brief detail has been given so that you can understand the pros, cons and correct usages of each […]

Search with tags

  • No tags available.

The process owner is the person who is supposed to be in charge of the improved Six Sigma process. Since they are the one that have to run the process after it is improved, it is essential that play a role in the Six Sigma project. Although the process owners are not involved in the day to day working of the project, they play an important role in specifying the requirements and validating the final outcome.

The process owner is not required to work in close co-ordination with the Six Sigma Project team members. In fact direct communication between the process owner and the project team must be avoided. Since the Project lead has the responsibility of gathering the requirements and publishing the requirements as a formal document, the Project Lead must be a single point of contact for the Process Owner.

Stage at Which Required

The process owner is required to provide his inputs at the beginning of a process. That is during the requirement gathering stage he/she is expected to work in close co-ordination with the Project lead and validate the requirements that have been gathered.

Also towards the end of the project i.e. at the control stage, the process owner is expected to validate the fact that the project has been successfully completed. Only once the process owner has validated this fact can the Six Sigma improvement project be closed.

Job Description

  • The Process Owner is expected to help the lead in creating the requirement document.

  • The Process Owner is expected to take the handoff from the Six Sigma Project team and assume responsibility of the process from thereon.

  • The process owner is expected to maintain the improvements that have been reached during the Six Sigma project.

  • The Process Owner is expected to help the Six Sigma Project team in gaining buy in from the users of the improved process.

  • The Process Owner is also expected to facilitate training.

Job Specification

  • The Process owner must have complete understanding of the “As-Is” process as well as the pain points involved in it.

  • The Process Owner must understand how the “To-Be” process is different from the “As-Is” process and how it will eliminate the pain points.

  • The Process Owner must be an expert in the field of ChangeManagement. This is because “Buy-Ins” need to be created for such changes and it will be the onus of the process owner to do so.

    ,

Article Written by

MSG Team

An insightful writer passionate about sharing expertise, trends, and tips, dedicated to inspiring and informing readers through engaging and thoughtful content.

Leave a reply

Your email address will not be published. Required fields are marked *

Related Articles

Six Sigma Project Team Members

MSG Team

Role of Project Champion in Six Sigma Project

MSG Team

Role of a Project Lead in a Six Sigma Project

MSG Team