HR Metrics and Workforce Analysis
HR Metrics and Workforce analysis is a useful strategic tool for HR which shares information and evidences about the functioning of the entire system by relying on facts and figures, as opposed to mere assumptions or personal opinions. Over a period of time, the HR Metrics has evolved with the usage of more quantitative and […]
The Future of Energy
Abstract The three imperatives of sufficiency, safety, and sustainability of the global energy paradigm as it exists now along with the need to transition to a new energy paradigm are the two themes that are analyzed and evaluated in this report. The fact that the existing oil based paradigm has led to wars and conflicts […]
Effect of Domestic Politics on Business Process Outsourcing (BPO)
In previous articles, we talked about how the ongoing global economic crisis coupled with domestic pressures affect the outsourcing of back office operations. In this article, we look at a hot topic and a burning issue in the West i.e. the hue and cry over outsourcing and shipping jobs overseas especially at a time when […]
Material Handling – Principles, Operations and Equipment
Introduction Raw materials form a critical part of manufacturing as well as service organization. In any organization, a considerable amount of material handling is done in one form or the other. This movement is either done manually or through an automated process. Throughout material handling processes significant safety and health challenges are presented to workers […]
The Globalization of Supply Chains and its Implications for Trade and Commerce
Globalization of Supply Chains and its Implications We have discussed how the globalization of the world economy has made the globe more integrated and interconnected. While this has both positive and negative effects on the way global trade and commerce takes place, there is one critical aspect that needs our attention. That is to do […]
Knowledge is very important for survival of organization. Historically, employees have gathered knowledge through trial-and-error method or by working as an apprentice under a tenured knowledgeable employee. Management guru Peter Drucker forwarded a concept that knowledge is as valuable as a company’s various asset like plant, machinery, etc.
Knowledge provides a competitive advantage to an employee as well as the organization. The data and information which come with knowledge help organization make an informed decision. For example, knowledge about competitors pricing model or business strategy can help organization work towards bettering the competitor. Historical data e.g sales data, pricing data, etc. can help organization improve existing or proposed business initiative.
Knowledge management is a highly iterative process which consists of six major tasks like create, capture, refine store, tag and circulate. The first step is to create or capture data and store it at appropriate location. The second step is to refine the data into meaningful information. The third step is to transmit information to relevant stakeholders.
There are two types of knowledge, which need to be capture as part of knowledge management. The first type is hard data in terms of numbers and figures. The second type of knowledge is the interpretation of data captured based on experience. The real need of the knowledge management system is to provide access to the knowledge base whenever required.
The systems develop to capture, create, refine, tag and circulate information used to improve business productivity of the organization. There are three broadways of managing the knowledge system. The 1st way is utilization of information technology and systems to improve business efficiency. The 2nd way is utilization of organizational method to improve business efficiency. The 3rd way is creating a healthy workplace to facilitate improvement of business efficiency.
The structure of the knowledge management system is dependent on the business strategy of the organization. The final structure needs to have alignment of technology, organizational structure and work culture.
Based on structure and requirement of organization, there are several types of knowledge management systems. Some of them are as follows:
These are knowledge management systems developed to facilitate a Subject Matter Expert. This module provides knowledge of different subjects.
In the current global scenario, team members are spread across regions. However, it is important for them to collaborate on various projects. Groupware is a knowledge management system which helps in sharing calendar, project activities and instant messaging.
It is important for team to store various documents at a single location. SharePoint enables a user to store multiple version of the same document, helps a user search through folders for document, etc.
Decision support system helps floor managers; Sales Manager, CEO, etc. take decisions to finalize business or operational strategy. Decision support system comprises of primary data as well as secondary data. Decision support system enables editing of data and converts it information in the desired format.
Knowledge management systems which support active storage and retrieval of data are known as a database management system.
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Communication Systems and Groupware – Information System Concepts that Apply in All Functional Areas of Business
February 12, 2025
