Kotter’s 8 step Model of Change
John Kotter (1996), a Harvard Business School Professor and a renowned change expert, in his book “Leading Change”, introduced 8 Step Model of Change which he developed on the basis of research of 100 organizations which were going through a process of change. The 8 steps in the process of change include: creating a sense […]
Decision Making: How much does Hierarchy Matter?
In the contemporary business world, many companies have layers and layers of hierarchy where decisions are made at the top and passed down to the rank and file employees. This gives rise to organizational structures that are vertically deep and horizontally broad with spans of control extending to several layers in both ways. It is […]
Role of Employees in Organization Culture
A place where individuals from different backgrounds, religions, communities come together on a common platform to work towards a predefined goal is called an organization. Every organization has set of principles and policies mandatory for all the employees to follow. The beliefs, ideologies and practices of an organization form its culture which gives a sense […]
Leadership in a Collapsing World when Faced with Insurmountable Problems
Leadership When Faced with a Perfect Storm of Collapsing World It would not be an exaggeration to say that we are in the midst of a slow motion collapse of our systems and the world in general. Whether it is climate change that is threatening our way of life or excessive debt and extreme inequality […]
Gestalt School of Psychology
Gestalt school of thought viewed human behaviour and mind as a complete whole. The term Gestalt means totality, Structure, Figure or Unity. Gestalt school of thought came into inception during early 20th century in Germany in the famous work of “The Attributes of Form” by the Australian Philosopher Christian von Ehrenfels. Gestalt psychology is based […]
Public relations refers to the practice of enhancing an organization’s reputation and image in the minds of target audience through ethical means. Public Relations experts strive hard to maintain a cordial relation between the organization (key members) and stakeholders, investors, employees,partners and so on. It is the public relations manager’s key responsibility to ensure that free flow of information takes place between both the parties(organization and its target audience).
In the current scenario of cut throat competition, every organization struggles to stay a step ahead of its competitors. It is essential for every organization to communicate well with its stake holders, partners and each and every individual associated with it.
Here comes the importance of public relations experts:
Public relations experts are hired to present one’s organization in the best light. Public Relations experts create a positive image of a particular brand in the minds of target customers through regular interaction, press release, newsletters, interviews, events, functions, hiring a celebrity as a brand ambassador or even through charitable functions.
Public Relations is essential for effective brand positioning. In a layman’s language, public relations experts are hired to make an organization and its products/brands popular among the masses. (Target audiences)
Public relations experts strive hard to reach to the maximum people (potential customers) and eventually gain maximum exposure for their organization/brand. More and more people relate to their brand and automatically revenue of the organization goes up.
In today’s world, it is really essential for every organization to understand the needs and expectations of its target audiences. Public relations experts ensure free flow of information between the organization and its target audiences, necessary for the survival of every business. Correct information must reach the customers for them to be loyal towards your brand. (Products and services).Public relations experts help an organization stand apart from the crowd.
Public relations department gives the customers and infact the whole world a better understanding of how their organization functions, policies, products, services and so on.
Public relations experts focus not only on information flow from organization to its public but also vice a versa. Proper feedback is being taken from potential customers as to how they feel about the organization and its products. These reviews and feedbacks (positive or negative) help an organization to grow to its full potential. Positive feedback definitely calls for a celebration but negative reviews are also taken seriously and necessary changes are incorporated in the system to meet the expectations of the consumers.
The role of public relations expert becomes critical under any kind of crisis or unfavourable circumstance. It is the role of the public relations manager to save the reputation of his/her organization. He needs to be on his toes to face questions from the media/public and handle all the criticism with a smile. It is the public relations manager’s role to take immediate charge of any adverse situation and turn negative situations also into the company’s favour.
Public relations experts in true sense are the face of every organization who work hard towards saving and maintaining an organization’s reputation ad image. It is a new and highly successful way of staying connected with the target audiences for a better brand image.
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