Business Process Management - Meaning and Important Concepts
The Wealth of Nations by Adam Smith is perhaps one of the most influential books on Economics in all history. However, not many people know that it is in this book that the idea of improving processes to increase productivity and therefore profit was born.
Although Adam Smith called it division of labor and not business process management, he was referring to the same idea. The concept is illustrated with the help of a pin factory example as follows:
The Pin Factory Example
Adam Smith spoke about an old pin factory where each laborer would produce the whole pin i.e. from raw material to finished product himself. Smith realized that a lot of time of such a laborer was spent in moving from one job to another and switching tools required for different jobs. This time, he concluded, was being spent in an unproductive manner.
He then saw that in the same factory, when different people were doing different activities i.e. one man was drawing the wire, the second was shaping it, the third making only pin heads and the fourth assembling the pin to complete the product, this time was being used much more effectively. Productivity went through the roof and costs were cut into a fraction of what they were. The concept of process was born and was taking the developed western world by storm.
Adam Smith also realized that such simplification of individual tasks made it possible for the workers to increase their dexterity. The productivity increased even more as workers went faster up the learning curve. Lastly as the jobs were being reduced to simple tasks, it gave an impetus to mechanization. It is much simpler to make a machine to do one part of the process, rather than to make a machine to do the entire process.
Corporations Adapt the Business Process Paradigm
The above example by Adam Smith showed that it was possible to increase the productivity by a factor of 10 or more if processes were efficient enough. Corporations of the day realized this revolutionary idea and soon it became the bedrock of the industrial revolution. All business endeavors today try to compete with each other by building more efficient processes to meet the needs of their customers. Every Fortune 500 companies today claim to be process driven. The study of processes has today become a separate science which we call Business Process Management (BPM).
The idea of processes might be old, but it is still very much valid. Almost all business organizations that have become big have adopted the process paradigm. Some of the famous names are as follows:
These examples show how some entrepreneurs learned the power of processes and later unleashed them to create history. Each of these entrepreneurs is a first generation entrepreneur but was able to amass far more wealth than many rich families had done over the period of many years. Process management and improvement therefore remains an important tool and organizations of all sizes pay attention to maintain and improve it. They know it can make or break their future.
- People Driven Organizations
- What is a Process ?
- Process Driven Organizations
- From People Driven to Process Driven
- Components of a Process
Authorship/Referencing - About the Author(s)
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