Change Management and Organizations
February 12, 2025
When any Organization Imports any item into the country, the cargo would need to be Custom Cleared. The consignment transported by Air, Ship or by Trailer on the Road, would have to be deposited at the Customs Notified and Bonded Area. Customs Clearance or brokering is done by third party service providers who are licensed […]
President Trump has brought the issue of buying local to the forefront once again. He is enacting laws in support of “Buy American, Hire American” principles which he ideologically believes in. This would not be the first case wherein governments are encouraging consumers to buy locally. When government agencies procure materials for government use, a […]
Taxation is a hotly debated subject all over the world. There are supporters of capitalism who already believe that the rich are being taxed too much. On the other hand, there are supporters of socialism who cite increasing wealth disparity and argue that the rich should be taxed even more. The idea that the rich […]
Apart from accuracy and precision, there are more factors that determine the soundness of a measurement system. Two of these important factors are as follows: Resolution: Resolution is the ability to see fine details in a system. This ability also gives the system, the ability to distinguish different readings from one another. A good example […]
Introduction All companies undertake series of activities in order to deliver a product to the customers. These series of activities like procurement of raw material, storage, production, distribution, etc. are referred as value chain activities. The function of value chain activities is to add value to product at every stage before it is delivered to […]
Business Process Improvement provides an excellent opportunity for Organizations to overhaul their existing operations, to increase efficiencies, eliminate wastage as well as to implement new and improved methods of working. The ground for BPI projects is not only with Organizations who aim to move from a people dependent operation to Process driven Organization but also those Organizations who are already dependent on Processes but are looking to refine their current processes in line with the Customer Expectations, adapt and implement new technology and elevate their internal standards and operating efficiencies.
The BPI project in the first stage involves selection and formation of EIT team which constitutes the Management especially the Business Managers and the Senior Managers who would act as the Sponsors and own the project from a management perspective. It is the EIT team that chooses or identifies the area and process that would be taken up under the BPI project. The EIT team also plays an important role by drawing up and sanctioning the budget and resources for the project.
In the next stage we come to the selection of PIT Leader, PIT Team and the sub task team selected from the chosen process or department. At each level of selection of teams, appropriate training in the BPI methodology, concept and technique would have to be provided to the team.
The actual planning and organizing for BPI project will begin with mapping the selected process in detail, drawing up the block diagram, identification of the boundaries and freezing the scope of the project in the said process followed by drawing up a detailed Process over View.
Drawing up the detailed Process Overview entails identifying and examining inputs, the source of inputs, the output, the customers that the process is designed to serve at various stages and the sub processes that it interacts with.
Identification of output, capturing the details of the output required in terms of the exact information or data, the format, the frequency and the mode of output data to be given needs to be examined and documented. For the purpose of identification, it helps to identify the various categories of customers both internal as well as external and other categories of customers that the process serves.
The chosen process would have several categories of customers that it serves at different times. Categorization of customers can be as follows:
In all of the above cases, it is important that the PIT asks questions on who uses the output, how the customer uses the output received and the effect of the quality and correctness of the output on the customer’s process. It helps to understand the current status in terms of quality of output, the errors, the feedback and correction process that is currently operative.
Covering the process in detail, noting down and identifying the inputs, the outputs as well as the customers that the process serves helps to establish the As Is situation which will form the basis for process improvement.
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