Course Content
Course Module
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Introduction
03:49
What is business process outsourcing
01:02
Explain the need for Business Process Outsourcing
06:19
Describe the Drivers of the BPO Phenomenon
04:26
Explain the Elements to Consider to Outsource a Business Process
01:07
Describe the Factors to Consider for Selecting BPO Partner
03:02
Explain How to Thrive in Competitive BPO Market
05:51
Describe the Effect of BPO on the Workforce
02:15
Describe the Effect of Domestic Politics on BPO
05:48
Explain What is meant by Reverse Outsourcing
06:40
List the Performance Criteria of a BPO Business
01:58
Explain the Steps for Measuring Performance of BPO Business
06:05
Explain the Benefits of BPO to the Target Countries
02:49
Explain the Disadvantages of the BPO Phenomenon
05:18
Explain Relevance of Time Management in BPO Management
00:46
List the Tips for Efficient BPO Management
06:52
Business Process Outsourcing
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