Going From People Driven To Process Driven
A process driven organization has certain obvious advantages over a people driven organization. Many old fashioned entrepreneurs still prefer to be people driven for the fear of losing control over their organization. However a large majority still aims as process oriented as the ultimate way to create an organization. Many have tried and failed because […]
The Why and How of Cities Worldwide Competing in a Race to Attract Investments
The Global Race Between Cities for Investments Cities worldwide are in a global race for investments and this is being driven by economic, political, demographic, and social reasons. Considering the fact that the future of the world would be urban and cities would be the engines of the global economy, it is not surprising that […]
Procurement and Quality Processes in Project Management
According to the PMBOK 3rd edition, A project is defined as a “temporary endeavour with a beginning and an end and it must be used to create a unique product, service or result”. Further, it is progressively elaborated. What this definition of a project means is that projects are those activities that cannot go on […]
Universal Broadband: A Basic Human Right?
Electricity was the big invention during the 20th century. The governments at that time took the measures that were necessary to ensure that electricity was available at reasonable prices to every citizen. This is the reason why electricity is such an integral part of any human civilization today. Just like electricity was the biggest innovation […]
The Case against Export Credit Agencies
Export credit agencies are quasi-government agencies. These agencies are usually backed by government institutions. This means that they are under the purview of government authorities and also have access to taxpayer funds. All developed countries in the world have created their own export credit agencies. Collectively these agencies wield a tremendous amount of influence on […]
Quality Management tools help organization collect and analyze data for employees to easily understand and interpret information.
Quality Management models require extensive planning and collecting relevant information about end-users. Customer feedbacks and expectations need to be carefully monitored and evaluated to deliver superior quality products.
Quality Management tools help employees identify the common problems which are occurring repeatedly and also their root causes. Quality Management tools play a crucial role in improving the quality of products and services.
With the help of Quality Management tools employees can easily collect the data as well as organize the collected data which would further help in analyzing the same and eventually come to concrete solutions for better quality products.
Quality Management tools make the data easy to understand and enable employees to identify processes to rectify defects and find solutions to specific problems.
Following are the quality management tools:
Check lists are nothing but a long list of identified problems which need to be addressed. Once you find a solution to a particular problem, tick it immediately. Employees refer to check list to understand whether the changes incorporated in the system have brought permanent improvement in the organization or not?
Pareto Chart often represented by both bars and a line graph identifies the most common causes of problems and the most frequently occurring defects. Pareto Chart records the reasons which lead to maximum customer complaints and eventually enables employees to formulate relevant strategies to rectify the most common defects.
The cause and effect diagram plays a crucial role in identifying the root cause of a particular problem and also potential factors which give rise to a common problem at the workplace.
In a scatter chart, data is represented as points, where each point denotes a value on the horizontal axis and vertical axis.
Scatter Diagram shows many points which show a relation between two variables.
Graphs help to identify whether processes and systems are as per the expected level or not and if not also record the level of deviation from the standard specifications.
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The PDSA (Plan-Do-Study-Act) Technique for Quality Improvement
February 12, 2025
