Critical Success Factors for Virtual Teams
February 12, 2025
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Knowledge Management is defined as the use of different practices and techniques to collect, store and share Knowledge including information, experiences learning and insights among the current and future team members. Before the advent of information and communication technologies, Knowledge management involved the use of face-to-face interactions through classroom training, job rotation, coaching & mentoring etc. The 21st century organizations with their growing reliance on virtual teams use collaborative groupware technologies for effective knowledge management.
The major challenge in virtual teams is difficulty in sharing of tacit Knowledge. This is largely due to the social nature of tacit knowledge creation and transfer. Virtual teams bring together subject matter experts and specialists from dispersed locations to build a knowledge-intensive environment. These teams are more task-oriented, formed for accomplishment of a particular goal such as R&D, consulting, change or innovation, and are disembarked once the project is completed. The knowledge is gained during the process of task execution at an individual level. This knowledge in terms of experience and insights has to be captured and made available to the other project teams as well as future project teams.
An effective knowledge management in virtual team involves capturing and sharing of higher quality and quantity of information. There are two important inputs for effective knowledge management in virtual teams - use of appropriate communication technologies and human coordination. Some of the effective techniques for knowledge management in virtual teams are discussed below.
Thus we see that the key to Knowledge management in virtual teams involves providing infrastructure in terms of both technology and social capital. An effective Knowledge management strategy enables organizations to tap the diverse Knowledge base of virtual team. Learning from past experiences as well as the Knowledge repository provides strong inputs for business intelligence which enhances decision making and productivity.
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