Emotional Intelligence for High-Performance Teams
Years of research reveal that Emotional Intelligence is a critical component which distinguishes a high-performer from an average performer. Team members having high emotional intelligence contribute towards the development of high-performance organizations and successful systems. Research findings prove that emotional intelligence is twice as important as the IQ in predicting the performance outcomes and the improvement in performance is directly related with how emotionally intelligent an individual is.
Emotional intelligence is the competence of recognizing, understanding and understanding ones own emotions and of the others in an organization. The four key attributes of emotional intelligence which directly influence the teams performance are given below:
Self-Awareness: The teams success largely depends on how much self-aware are the team members and whether they can control or manage their emotions or not.
Self-Regulation: Self-Regulation is the ability of an individual to exercise some control or regulation on their emotions and putting it to much effective or productive use.
Social-Awareness: It is the ability to practise social empathy towards others by understanding others views, emotional concerns and requirements. When the team members have empathy for each other, the performance of the team is expected to be greatly improve.
Effective Communication: Effective communication in a team results in aligned outcomes and improved team productivity because of improvement in the communication and collaboration between the team members.
Lets understand the 6 signs of an emotionally team:
How to Build Emotionally Intelligent Teams
A leader can play a pivotal role in building high-performance and emotionally intelligent teams by facilitating an environment of collaboration and excellence. The leader can improve the ways the team members communicate with each other and build fostering relationships for motivating high-performance teams for superior productivity.
The emotionally intelligent leader plays the role of an inspirational role-model and motivates the team members for superior productivity and achieving better outcomes at work. The leader has an important role to play in fostering a feeling of empathy and interdependence amongst the team members and avoid the possibilities of conflict due to opinion clash or personal differences.
A leader improves the emotional intelligence of the team members by way of the following:
Since emotions are a part and parcel of every individuals life and it cannot be segregated from the professional life, managing emotions effectively and sensitively at the workplace becomes the need of the hour. According to Googles research project conducted in the year 2012 on why certain teams perform better than others, it was concluded that in top performing teams the members of the teams perceived themselves to be psychologically safe. It was because they were allowed to express themselves openly and were also heard by the other team members or by their leaders. They considered it to be okay to take risks, to make mistakes and to challenge the views of others for evolving better ideas.
Psychologically safe high-performance teams have a better understanding about their own emotions and of others. Moreover, they can analyse, regulate and channelize their emotions in productive directions for the overall benefit of the team.
Hence, it can be concluded that Emotional Intelligence plays a critical role in boosting the productivity of the entire team and in developing high-performance organizations. Emotional Intelligence needs to be cultivated and practised on an ongoing basis.
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