Communicating Across Cultures
February 12, 2025
The other articles in this series on Change Management have listed the business imperatives for change as well as the various barriers to change that arise from internal and external resisters. In this article, we examine the other side of driving change and that is to do with the role of people who can act […]
An impressive personality goes hand in hand with good communication for an effective negotiation. A charming personality is the key to an effective negotiation. Let us understand how one’s personality traits help in an effective negotiation. During negotiations an individual must try to be himself. One should not fake things or pretend to be good. […]
Conflict management plays a very important role in preventing conflicts among individuals. How does a conflict arise? When individuals strongly oppose each other’s opinions and ideas, the probability of a conflict arises. A conflict starts when individuals think on different lines and find it very difficult to accept each other’s ideas. Conflict must be avoided […]
In the previous article, we have already seen what securitization is in the context of reinsurance. We have also seen how securitization can be used as an alternative to reinsurance and the reasons behind the sudden increase in the volume of insurance-related securitizations around the world. It is true that catastrophe-related securities have started proliferating […]
Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. Face to face communication (meetings, lectures, […]
Diversity is the buzzword among corporates and business leaders in recent times. Not a day passes without some prominent business leader or CEO (Chief Executive Officer) of a major corporation declaring their intent to have a more diverse organization and to be more inclusive towards racial and sexual minorities and women.
Indeed, with several studies pointing to how diverse firms are known to perform better than their less diverse counterparts, many proponents of gender and racial diversity are making the business case for diversity.
This line of thinking stems from recent research which shows that corporations that hire more women and people of color as well as sexual minorities from the LGBTQ (Lesbian, Gay, Bi, Trans, and Queer) communities outperform others in terms of better financial and workplace performance.
These studies that show a causal link between diversity and more fulfilling workplace culture as well as diversity and increased plurality of views in decision making have thrown light on the dark places of less diverse corporations which are shown to suffer from monochromatic approaches to corporate decision making and organizational performance being lesser than diverse firms.
The term used for such diverse firms is the so-called Rainbow Organizations so named because of the logos and the multihued pictures that often depict gender and racial diversity.
Having said that, despite these findings from reputed researchers, many corporations continue to pay lip service to diversity and even when they hire more women and people of color as well as sexual minorities, it is more towards satisfying the formal and informal targets set by the top management for actualizing a diverse workplace.
Indeed, in many American as well as Indian firms, the trend nowadays seems to be towards hiring more sexual minorities and women in addition to racially disadvantaged groups more to “Showcase” such employees as their contribution to diversity rather than any meaningful or concrete and tangible moves to both benefit such communities and gain from their presence.
In a way, many leading corporations have also fallen into this trap of making diversity a “Show business” where their Rainbow Recruitment policies are just an extension of their Public Relations efforts to portray themselves as being progressive and where the ground realities do not change much.
Thus, it is the contention in this article that corporations ought to do more to qualify to being truly diverse firms.
A key area where they can indeed make a difference is in addressing the Gender and Racial Pay Gap which many leading researchers believe is the root cause of all problems related to diversity.
The contention here is that when women are paid lower than men and when racial and sexual minorities are hired for junior level positions and a Glass Ceiling prevents them from progressing further, diversity takes a backseat.
Indeed, publications such as the AFR or Australian Financial Review have run special features on how Gender Pay Gap is pervasive across the world in all leading economies as well as emerging ones.
While in advanced countries of the West, Gender Pay Gap does not manifest until the Middle Management Level, cultural stereotypes and prejudices work against women and other minorities even at the Entry and Junior Levels of the Organizational Hierarchy.
Moreover, the sustenance and perpetuation of Patriarchic attitudes mean that Women and Racial and Sexual Minorities hardly have a chance for networking and joining what are informal groups that help employees bond with each other and where key partnerships and friendships are formed that lead to productive outcomes.
For instance, how many times have you seen women networking with their male peers in the so-called Coffee and Smoking Breaks as well as after hours in Pubs and other Boys Clubs where key decisions related to promotion and pay raises are often discussed informally?
Indeed, this is a very important point made by many leading women business leaders who have faced formal and informal barriers and who point to the trend of paying women lesser than men being the outcome of entrenched discrimination having roots in culture, customs, traditions, and last but not the least, the subtle and the direct messages sent by the top leadership.
While the other determinants of discrimination are more visible and talked about, the hush-hush mentions of how subtle forms of pay and promotion discriminations are at the heart of organizations being less inclusive are rarely mentioned in the open.
Thus, any organization that prides itself on being a diverse one has to necessarily have a Conversation with itself as to how the Gender and Racial Pay Gap is indeed the true heart of being truly diverse.
In the same manner in which Tennis Professionals seem to be inching towards Gender parity in Pay, it is time for Corporate America and India Inc., to make efforts towards this end.
Lastly, unlike sports which demands physical strength and stamina that can be used as an excuse to deny Gender Pay Parity, there is absolutely no reason why the services firms of the 21st Century should pay women less especially when the work is more mental than physical and more so, when research has shown that women outperform men in many of the cognitive and knowledge based tasks that are the Bread and Butter of Information Technology, Financial Services, and Business Process firms.
To conclude, it is high time business leaders admitted this less mentioned, yet vital aspect of what makes their firms truly diverse and take concrete steps to tackle it.
Your email address will not be published. Required fields are marked *