Articles on Business Process Outsourcing

India has emerged as a hot destination for BPO work in recent years. There are many other Asian countries like Philippines that have emerged as a viable alternative to India. Lets discuss the future of BPO in India.

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The BPO Firms in India face lot of challenges as far as the conduct of business is concerned. For example challenges like - frequent power outages, poor traffic management, political instability, etc.

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In this article, we look at the advantages that accrue to the economies of the Western countries as they outsource their business operations and back office work.

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Business Process Outsourcing has resulted in increasing globalization of the world economy and has spawned a shift in the way the United States and Europe view the developing countries of the East.

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In this article, we look at how the business process ooutsourcing is transforming the economies of the countries that are the recipients of the outsourcing phenomenon.

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There are many obvious and hidden disadvantages of business process outsourcing. The article discusses the disadvantages of bpo secotr in detail.

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In this article, we look at the effect that the Business Process Outsourcing (BPO) sector has had on the personal and professional lifes of the workforce.

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The article discusses in detail about the major drivers of business process outsourcing (BPO). These drivers are - globalization, economics and geopolitics.

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This article explains the concept of insourcing. It explains why an increasing number of companies are opening captive centers for their data processing and information technology needs instead of outsourcing it to third party vendors.

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The article discusses about the recent case filed in the United States about alleged visa fraud at the Indian IT giant - Infosys. This has also raised several questions for the Indian IT and BPO sector.

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Nowadays there is a trend for Indian companies to create jobs in the West, like in countries like United States and Czech Republic. This concept is also known as Reverse Outsourcing.

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Western firms often select multiple vendors and that too, spread over various regions as well as insist on backups and business continuity when outsourcing their projects. This process which is known as de-risking is simply another form of not placing all eggs in one basket, and this article explores the de-risking strategies commonly employed by outsourcers. The key themes in this article are that de-risking is a very valid and sane strategy since the projects and the operations cannot be disrupted or delayed beyond a point.

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This article lists the challenges that BPOs are facing due to the Covid 19 Pandemic and lists some solutions that Industry Experts say can help them. We propose Bio Bubbles like the kind that the Indian Cricket Team was in during their recent tour of Australia. We argue that conventional Business Continuity Plans are inadequate to meet the new challenges of the pandemic and hence, the continued success of BPOs and indeed, outsourcing models, depends on how they manage to overcome them.

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This article explains what Cost Centres are and why they were setup during the Tech Boom of the earlier decades. We then look at how firms are re-evaluating such Business Models in the wake of the Pandemic as Cost Centres become White Elephants. We argue that Cost Centres need to evolve and list some strategic and operational benefits of their continued existence in these tough times as well.

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