Etiquette refers to good manners which help an individual leave his mark in the society.

An individual must know how to behave at the workplace. There is a huge difference between college and professional life. One needs to be disciplined at the workplace.

Corporate Etiquette refers to set of rules an individual must follow while he is at work. One must respect his organization and maintain the decorum of the place.

Corporate Etiquette refers to behaving sensibly and appropriately at the workplace to create an everlasting impression. No one would take you seriously if you do not behave well at the workplace. Remember we can’t behave the same way at work place as we behave at our homes. One needs to be professional and organized.

It is important to behave well at the workplace to earn respect and appreciation.

Let us go through some Do’s and Don’ts at workplace:

• Never adopt a casual attitude at work. Your office pays you for your hard work and not for loitering around.

• Don’t peep into other’s cubicles and workstations. Knock before entering anyone’s cabin. Respect each other’s privacy.

• Put your hand phone in the silent or vibrating mode at the workplace. Loud ring tones are totally unprofessional and also disturb other people.

• Don’t open anyone else’s notepads registers or files without his permission.

• It is bad manners to sneeze or cough in public without covering your mouth. Use a handkerchief or tissue for the same.

• Popping chewing gums in front of co workers is simply not expected out of a professional.

• Stay away from nasty politics at the workplace. Avoid playing blame games.

• Keep your workstation clean and tidy. Throw unwanted paper in dustbin and keep files in their respective drawers. Put a label on top of each file to avoid unnecessary searching.

• Never criticize or make fun of any of your colleagues. Remember fighting leads to no solution. There are several other ways to express displeasure. Sit with your colleagues, discuss issues face to face and decide on something which is mutually acceptable.

• Take care of your pitch and tone at the workplace. Never shout on anyone or use foul words. It is unprofessional to lash out at others under pressure. Stay calm and think rationally.

• Never attend meetings or seminars without a notepad and pen. It is little tough to remember each and everything discussed in the meeting. Jot down the important points for future reference. Wait for your turn to speak.

• Pass on information to all related recipients in the desired form. Communicate through written modes of communication preferably through emails. Keep your reporting boss in the loop. Make sure your email signatures are correct.

• Reach office on time. One must adhere to the guidelines and policies of the organization. Discipline must be maintained at the workplace.

• No organization likes to have a shabbily dressed employee. Shave daily and do not use strong perfumes.

• Never wear revealing clothes to work. Body piercing and tattoo are a strict no no at the workplace. Females should avoid wearing heavy jewellery to work.

• Don’t pass lewd comments to any of your fellow workers.

• While having lunch together, do not start till the others have received their food. Make sure your spoon and fork do not make a clattering sound. Eat slowly to avoid burping in public.

• Respect your fellow workers and help them whenever required.

• It is unethical to share confidential data with external parties and any other individual who is not related to the organization. Data in any form must not be passed to anyone outside the organization.

• Office Stationery is meant to be used only at work. Taking any office property back home is equivalent to stealing.

• Make sure you turn off the monitor while you go out for lunch or tea breaks. Switch off the fans, lights, printer, fax machine, scanner before you leave for the day.

• Don’t bring your personal work to office. Avoid taking kids to office unless and until there is an emergency.

• Park you car at the space allocated to you. Don’t park your vehicle at the entrance as it might obstruct someone’s way.

• Never ever drink while you are at work. Smoke only at the smoking zones.

• Do not leave the restroom with taps on.

• Female Employees should stick to minimal make up.

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There is a huge difference between an individual’s college and professional life. One needs to follow a proper dress code at the workplace for the desired impact.

It is essential to dress appropriately at the workplace for an everlasting impression. Individuals who dress shabbily are never taken seriously at work.

One must dress as per the occasion. Avoid wearing jeans, capris, shorts, T – Shirts or sleeveless dresses to work. Follow a professional dress code. Make sure you feel comfortable in whatever you wear. It is not always necessary to wear expensive clothes rather wear something which looks good on you.

Choose professional colours like black, blue, brown, grey for official attire. Bright colours look out of place in corporates. Light and subtle colours exude elegance and professionalism and look best in offices.

Make sure your clothes are clean and ironed. One should never go shabbily dressed to work. Prefer wrinkle free clothes.

Hair should be neatly combed and kept short. Spikes hairstyle looks good only in parties and informal get together. Females should tie their hair. It gives a neat look.

Male Employees

• Male employees ideally should combine a simple shirt with trousers. Make sure the colours are well coordinated. Prefer a light colour shirt with a dark trouser and vice a versa. Do not wear designer shirts to work. Prefer plain cotton or linen wrinkle free shirts in neutral colours. Go for brands like Zodiac, Arrow, Colorplus, Louis Philippe, Allensolly etc. These brands offer good collection of formal office shirts.
• The shirt should be properly tucked into the trouser for the professional look. Prefer full sleeves shirts at workplace. Never roll up your sleeves.
• Silk ties look best on professionals. Don’t go for designer ties. The tie should neither be too short nor too long. The tip of the tie ideally should touch the bottom of the belt buckle. Slim ties are not meant for offices.
• Wear leather belts to work preferably in black or brown shades. Do not wear belts with flashy and broad buckles.
• Socks must be well coordinated with the outfit.
• Don’t wear shoes that make noise while walking. Prefer soft leather shoes in black or brown colour. Make sure your shoes are polished and laces properly tied. Never wear sports shoes or sneakers to work.
• Shave daily. Use a good after shave lotion and make sure your skin does not look dry and flaky.
• Body odour is a big turn off. One must always smell good in public. Use a mild perfume or deodorant.

Female Employees

• Females should not wear revealing clothes to work. Avoid wearing outfits which expose much of your body parts. Wear clothes which fit you best. Don’t wear too tight or loose clothes.
• Understand the basic difference between a party wear and office attire. Never wear low neck blouses to work. Blouses with deep back or noodle straps are a strict no no at the workplace. Avoid transparent saris.
• Females who prefer westerns can opt for light coloured shirts with dark well fitted trousers. A scarf makes you look elegant.
• Never wear heavy jewellery to work. Avoid being a make up box. Nude make up does wonders. Nails should be trimmed and prefer natural shades for nail paint.
• Avoid wearing sharp pointed heels to work.
• The colour of the handbag must coordinate with the outfit.
• Eyebrow, naval, lip piercing must be avoided at the workplace.

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Remember employees need to behave sensibly and appropriately to make their position secure at the workplace. No organization likes to have someone who lacks etiquette. Respect the place where you earn a living for yourself.

Communication plays a pivotal role in getting things done in the right way. Employees should pass on information in its desired form across all related departments. Playing with information is considered strictly unethical. Prefer written modes of communication over verbal communication.

Email is considered a reliable mode of communication as there is written record of transaction for future reference.

What is Netiquette (Network + Etiquette) ?

Netiquette also called Internet Etiquette refers to a set of rules an individual needs to follow while communicating through mails, writing blogs, sharing views on online portals or any other online forum.

Let us go through some Internet Etiquette:

• Make sure emails are self explanatory. The other person should understand your views and ideas.

• Don’t use capital letters in emails unless and until it is the first alphabet of a word. Turn off the CAPS lock key. Emails written in all capitals are considered rude and loud.

• Be crisp. Lengthy emails are seldom read. Never ever deviate from the actual topic.

• The subject line ought to be meaningful and relevant. Through subject line employees can quickly know what is written in the email.

• Start your mail with formal greetings.

• Format your emails correctly. Justify your text. Break the complete message into short paragraphs with equal spaces in between. Use bullets -points wherever required.

• Keep all related members in loop. Do mark a blind copy to your reporting boss for him to know what you are up to?

• All official emails must have signatures at the bottom. Your signature should include your name, your company’s name, your designation and contact details. Make sure your signatures do not have incorrect information.

• Avoid writing offensive emails to anyone. It worsens the situation. It is always better to sit with the other person and discuss issues face to face.

• Take care of your font style and size. Official emails should ideally be written in Arial style with a font size of twelve. Emails written in various colours and designer styles are considered unprofessional and childish.

• Make sure you reply to all your mails. Don’t add members just for the sake of it. Don’t send mails to individuals who have nothing to do with your information. It is a sheer waste of yours as well as their time.

• Don’t write anything in your mail which might fall back on you. Read your mail twice before hitting the send button.

• Employees should not open illegal or porn sites at workplace. Read carefully the terms and conditions before opening any website. Do not open any site which might harm your office computer.

• Take care of spelling errors, punctuation marks and grammer. Wrong spellings irritate the readers. Be polite and soft in your communication.

• Avoid using short forms or abbreviations in official mails.

• It is important to respect other’s privacy. Don’t check anyone’s mails in his absence.

• The mail meant for a particular individual should be marked only to him. Do not mark anyone else in bcc. Communicate with him in private.

• Use words like “regards”, “thanks”, “yours sincerely” to close your mails.

• Avoid attaching heavy files to your mail.

• Do not upload objectionable photographs in any networking site.

• Respect the other person’s views while sharing information on various online forums.

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There is a huge difference between one’s college and professional life. An individual needs to behave decently at the workplace. Avoid being casual at work. Remember your office pays you for your hard work and not for loitering and gossiping around.

Visiting Card

Visiting card is nothing but a small document which bears the name, designation of the individual concerned as well as the organization’s name and other necessary contact details.

A Visiting card must include:

• Name of the individual concerned.
• His/her designation.
• Organization’s name/Logo.
• Website of the organization.
• Address of the organization.
• Contact number (Hand phone and fixed line) and email id.

Let us go through some visiting card etiquette:

• The name, designation and contact details of the individual concerned ought to be correct in the visiting card. Never go for fake designations. It is an offence.

• Do not choose stylish fonts for visiting cards. A visiting card should not have flashy designs or bright colours. The font style however to some extent also depends on the nature of the job.

• Visiting cards should be handled with care. Do not fold your business cards. They must be kept properly and should not have pen marks.

• Remember visiting cards are not meant to be kept at home. An individual must carry his/her visiting cards for all official meetings. Visiting cards play a pivotal role in introducing an individual to others. Make sure you have plenty of them when you go out to meet your clients or external parties.

• One must exchange his/her business card either in the beginning of the meeting or once the meeting is over. Do not stand up in the middle of a meeting to exchange your card. Wait for the right time. Place your card right in front of you on the table when you sit for meetings and conferences.

• Never exchange your visiting cards with left hand. It is a sign of disrespect to your card. Remember your visiting card is a reflection of your professional achievements.

• Keep your card at a place where it can be found easily. Prefer keeping them in a card holder. Searching your visiting card in front of your client looks unprofessional and childish. It shows how irresponsible and careless you are.

• Organizations must use top quality paper for visiting card of employees. The quality of the visiting card talks about your brand.

• Whenever you exchange your visiting card with someone, ask for his card as well. Remember visiting card plays an important role in networking. Keep the other person’s card in a visiting card album/folder to avoid misplacing them. You never know when you might need them. Never keep visiting cards in shirt or trousers pockets.

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It is essential for an individual to behave in a socially responsible way.

An individual must behave in an appropriate manner to find a place in the society. There are certain manners which are expected out of a professional. One needs to be mature and sensible enough for others to respect him. No one ever likes to speak to an individual who does not know how to behave sensibly.

Office Toilet Etiquette

Remember you are not the only person using the restroom at the workplace. There are other employees as well.

Office Toilet Etiquette refers to set of rules an individual needs to follow while using the office restroom. It is essential to keep toilets clean and hygienic to avoid transmission of germs and infections. A dirty and unhygienic toilet is the breeding ground of several diseases.

Let us go through some office toilet etiquette necessary for an individual to follow:

• Never leave the restroom dirty. Smelly toilets are big turn offs.

• Lock the door carefully when you are inside.

• If someone is inside, don’t peep under the doors or knock endlessly. Wait for the other person to come out.

• Female employees should avoid carrying their handbags inside the washroom. Do not carry expensive items to the restroom.

• Make sure you do not wet the toilet seat. Do not throw water on the floor as someone might slip and get hurt.

• Females should always sit on the toilet seat while peeing. Male employees should always stand a little close to the toilet seat to avoid dripping.

• Never forget to use flush once you are done. Check the toilet seat for unwanted stains or substance. Do not hesitate to call the toilet attendant if the flush is not working.

• Make it a point to wash your hand with an antiseptic soap or sanitizer every time you use the restroom. Use a tissue paper to wipe off hands.

• Do not spit on walls. It is absolutely childish to write names or make designs on toilet walls.

• Don’t take much time inside the restroom. One should avoid taking hand phones inside the washroom.

• Make sure you do not throw anything in the commode. Tissue paper must be thrown inside the dustbin and not anywhere else. Sanitary napkins must be wrapped in polybags and disposed in dustbins.

• Do not leave the restroom with taps on. It is important to conserve water.

• One should not smoke inside the office toilet. It leads to suffocation.

• Make sure you turn on the exhaust fan once you are inside the toilet. Do not forget to switch off the lights and exhaust fan when you leave the restroom.

• Do not throw unwanted hair or soap wrappers in the washbasin. Keep the soap inside the soap case.

• Ask the attendant to clean the toilet whenever it is dirty.

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Read on to know how an interview conversation can be made effective…

1. Avoid distraction in the meeting area: Make sure that there is no or minimal distraction where the interview is being conducted. A phone ringing all the time in the background can distract the interviewer and interviewee

2. Make the candidate comfortable: The candidates are usually nervous especially if it is their first interview. Ask them some ice breaker questions to make them comfortable.

3. Racial/Sexual Bias – A BIG NO: Do not discriminate between the potential candidates on basis of race, color, religion, gender. The only basis for selection should be merit + required qualification. Be fair.

4. Invite questions: make sure the candidate asks/clarifies the questions he has. When selected a candidate should not feel he was not told about a certain aspect of the job.

5. Make Notes: A candidate’s resume might not cover all the details and there could be a lot of other details which could come up while conducting an interview. Make sure notes are taken during the interview.

6. Interview Approach: The interview could be a mix of formal and informal and could have a blend of open and close ended questions. An extreme of either formal or informal could be disastrous.

7. Interview Questions: Few areas to ask questions on could be behaviors, values, knowledge, background or demographics.

8. Company Policy Procedures: Brief the candidate about company’s values, policies, and required procedures. A candidate if selected should not have problem in imbibing the culture.

   Finally, make sure the candidate is involved in the interview and it is not just one way.

Good luck for hiring a right candidate!

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Telephone is an important device with the help of which people separated by distance can easily interact and exchange their ideas. Got a brilliant idea and want to convey it to your friend staying out of the country, use the telephone. Telephone is one of the easiest and cheapest modes of communication.

Telephone etiquettes – An individual needs to follow a set of rules and regulations while interacting with the other person over the phone. These are often called as telephone etiquettes. It is important to follow the basic telephone etiquettes as our voice plays a very important role in creating an impression of our personality, education, family background as well as the nature of job we are engaged in. The person giving the information is called the sender and the second party is the recipient.

Let us now study the various telephone etiquettes. Please find below the various telephone etiquettes.

• Always remember your voice has to be very pleasant while interacting with the other person over the phone. Don’t just start speaking, before starting the conversation use warm greetings like “good morning”, “good evening” or “good noon” depending on the time.

• Never call any person at odd hours like early morning or late nights as the person will definitely be sleeping and will not be interested in talking to you.

• In any official call, don’t use words like” Any guess who I am? “as the person on the other side might be occupied with something and can get disturbed. Always say “Is it Ted?”, and do ask him, “Is it the good time to talk to you?” and then start communicating. If the person sounds busy always wait for the appropriate time.

• Make sure your content is crisp and relevant. Don’t play with words, come to the point directly and convey the information in a convincing manner. First prepare your content thoroughly and then only pick up the receiver to start interacting.

• After dialing, always reconfirm whether the person on the other side is the desired person whom you want to interact with. Always ask “Am I speaking to Mike?” or “Is this Jenny?” before starting the conversation.

• Always carefully dial the numbers, never be in a rush or dial the numbers in dark as it would lead to a wrong call. If by mistake you have dialed a wrong number, don’t just hang up, do say sorry and then keep the phone courteously.

• Never put the second party on a very long holds. Always keep the information handy and don’t run for things in between any call as the listener is bound to get irritated.

• While interacting over the phone, don’t chew anything or eat your food. First finish your food and then only dial the number. If you are reading, please leave the book aside, first concentrate what the other person wishes to convey and then continue with the book.

• After completing the conversation, don’t just hang up. Reconfirm with the receiver whether he has downloaded the correct information or not and do end your conversation with pleasant words like “Take care”, “nice speaking with you” and a warm bye. Never say Goodbye.

• Always speak each and every word clearly. The person on the other hand can’t see your expressions so remember your tone should be apt to express your feelings in the correct form.

• Don’t take too long to pick up any call. If you miss the call, make sure you give a call back as the other person might have an important message to convey. Avoid giving missed calls at work places as it irritates the other person.

• In professional talks, never keep the conversation too long as the other person might be busy. Always keep the content crisp and relevant and do come to the point after formal greetings.

• If you are not the correct person and the speaker needs to speak to your fellow worker always say “one moment please- I will call him in a minute”. If the colleague is not in the office premises, always take a message on his behalf and don’t forget to convey him when he is back.

• Decrease the volume of the television or turn off the speakers while speaking over the phone as noise acts as a hindrance to effective communication

• If there is any disturbance in the network, don’t just keep speaking for the sake of it; try to call after sometime with a better line.

Remember all the above telephone etiquettes must be practiced for an effective and healthy telephonic discussion and smooth flow of information.

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An individual should behave in a certain way at the workplace to leave his mark. One needs to be little more mature and responsible at the workplace.

Etiquette refers to skill sets required by an individual to find a place in the society. No one likes to talk to a person who lacks etiquette.

An individual can’t afford to behave in the same way in office as he behaves at his home. There is a huge difference between one’s college and professional life.

Parties and get-togethers are an important feature in corporates where employees get to know each other better. Office parties also strengthen the bond among the employees.

Office Party Etiquette

Office Party Etiquette teaches an individual how to behave at office parties, dinners and get together. It is essential for an individual to behave sensibly at office parties.

• Try to reach on time. Being late to parties might annoy your boss. Be present at the venue a little early and check whether all necessary arrangements have been made or not?

• Be careful about what you wear. Party at the office does not mean one has the liberty to wear revealing clothes. Wear something which looks good on you. Avoid wearing heavy jewellery to office parties. Remember simplicity is the best way to create an everlasting impression. Do not wear skimpy dresses or something which shows much of your skin.

• Do not bring your kid, spouse or any other family member at office parties unless invited by your superiors. You would be busy attending your family members only and eventually ignore others.

• Maintain the decorum of the place. Remember your superiors are keeping an eye on you every moment. Don’t do anything which questions your education, family background and upbringing.

• Office parties are a good way to win over your boss. Check whether he needs something or not? Whenever you get an opportunity, do tell him how good you have performed this month. This will help you later.

• Introduce yourselves to others. Greet all with a smile and exchange pleasantries. Never make a face at any of your colleagues even if you do not like him. Office parties are a good way to know your fellow workers. Socialize with others, rather than standing at one corner.

• Try not to include alcohol in the menu. Drinking excessively at office parties is foolish. One tends to indulge in unwanted activities after drinking which might cost him his job.

• In buffets, wait for your turn in line. Do not push each other.

• Do not load up your plate with food. Eat in moderate quantities. Do not start eating unless everyone sitting around you has received food. Eat slowly to avoid burping or farting in public. Once you have finished eating, keep the utensils at proper places.

• Do not crack silly jokes or pass lewd comments.

• Avoid vulgar dance moves at office parties.

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Etiquette is a code of behavior expected out of a professional to help him stand apart from the crowd.

It is essential to behave in an appropriate way at the workplace to gain respect and appreciation from others. Be a little more responsible and sensible. Do not behave as if you are at home.

Office Lunch Etiquette

There are certain rules one must follow while taking lunch at the workplace.

Office Lunch Etiquette refers to the skill sets required during lunch time at the workplace.

Let us go through some office lunch etiquette:

• Take lunch only during the assigned hours. Be on time for lunch. Do not keep others waiting.
• Individuals should avoid having their lunch at their workstations. Not only it makes your desk dirty but also makes you lethargic and dull. Human being is not a machine who can work at a stretch. One needs time to relax and unwind. Sitting at the workstation continuously for six to seven hours becomes monotonous. Prefer having lunch at the cafeteria with your fellow team members. Invite your boss as well. Having lunch together strengthens the bond among the employees.
• Never discuss work at the lunch table.
• It is absolutely okay if someone whom you do not like much joins you for lunch. Do not make faces at him. Try your level best to make him feel comfortable.
• Do not start eating unless everyone else on the table has received food.
• Choose the right table for lunch. Sit where you feel comfortable.
• Always keep a sanitizer handy. Wash your hands before eating to avoid transmission of germs.
• Place a napkin on your lap while having lunch.
• Avoid bringing smelly food to work. Employees should not bring fish, chicken or eggs to work. Vegetables any day are a better option for lunch at workplace.
• Make sure your lunch is properly packed. Bring your lunch in airtight containers and aluminum foil.
• Never eat with hands in public. It is important to eat without making a mess at the workplace. Use forks and spoons.
• It is good manners to share your food amongst your fellow workers.
• Employees should not carry rotten fruits to work.
• Do not make noise while eating. It irritates the individual sitting next to you. Make sure you chew properly.
• Talking or laughing with one’s mouth full is considered unprofessional.
• Eat slowly to avoid burping in public.
• Do not pick anyone else’s food with your hand. The other person might not like it. Use a spoon.
• Don’t stare at someone else’s plate.
• Finish your food properly. Do not leave anything on your plate.
• Once you are done, keep the utensils at the proper place.
• Do not get up from the table until everyone has finished eating.
• Never put fingers in your mouth while eating around other people.
• Avoid attending phone calls during lunch hours unless it is an emergency.
• Never pick your nose while eating. It is simply disgusting.

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Etiquette refers to a set of rules individuals need to follow to be accepted in the society. One must understand the difference between college and professional life. Never adopt a casual attitude at work. It is important to be serious and a little responsible at the workplace.

Remember you are not the only person in organization; there are other people as well. You need to respect each other’s privacy and can’t afford to disturb others.

Cell phone is a boon in today’s world but can be a disturbing element if not used in the appropriate way. It tends to distract the person using it as well as others who are around.

Mobiquette (Mobile Etiquette)

Mobiquette refers to certain guidelines that individuals need to adhere to while using the hand phone at the workplace.

Things are quite different at home or a friend’s place, but one needs to be careful at the workplace.

• Always keep your cell phone in the silent or vibration mode at the work place. Loud ring tone disturbs employees who are around.

• Remember office phone is only for official purposes. Don’t circulate your official number amongst all your friends and relatives. Keep a separate phone for personal use. Making personal calls from official phone is simply not expected out of a sensible professional.

• Don’t activate film songs or jokes as caller tunes for mobiles meant for official use. It leaves a bad impression on clients or external parties who might call you.

• Never shout on the phone. Always be soft and polite. Avoid using abusive or foul language.

• Be careful with your phone. Never leave it at other’s workstations. It would waste yours as well as your colleague’s time. Try not to carry cell phone to restrooms.

• Greet the other party well. Start your conversation with a warm “Hello”. The way you talk matters a lot in verbal communication. The other party can’t see you; it’s your tone which makes the difference.

• Speak clearly. Never chew anything while speaking over the phone. It is important to concentrate while attending an important official call.

• Be clear about what you intend to communicate. It is advisable to keep related documents handy. Don’t make the other person wait. Always keep a notepad and pen with you to jot down important points.

• Make sure your mobile calls do not hamper your productivity. Don’t go for long personal calls at workplace. Be crisp and precise.

• It is bad manners to pick calls when someone is sitting with you unless and until it is an emergency.

• Extension fixed phones are meant to be used by everyone at the workplace. Don’t treat it as your personal property.

• Avoid calling any of your clients or colleagues before 8 in the morning and after 8 in the evening. The other person might be busy with his family or friends and definitely would not pay attention to your conversation.

• Switch off your mobiles while attending important meetings, presentations or seminars. In case of an emergency, move out of the place to attend the call.

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