The process owner is the person who is supposed to be in charge of the improved Six Sigma process. Since they are the one that have to run the process after it is improved, it is essential that play a role in the Six Sigma project. Although the process owners are not involved in the day to day working of the project, they play an important role in specifying the requirements and validating the final outcome.
The process owner is not required to work in close co-ordination with the Six Sigma Project team members. In fact direct communication between the process owner and the project team must be avoided. Since the Project lead has the responsibility of gathering the requirements and publishing the requirements as a formal document, the Project Lead must be a single point of contact for the Process Owner.
Stage at Which Required
The process owner is required to provide his inputs at the beginning of a process. That is during the requirement gathering stage he/she is expected to work in close co-ordination with the Project lead and validate the requirements that have been gathered.
Also towards the end of the project i.e. at the control stage, the process owner is expected to validate the fact that the project has been successfully completed. Only once the process owner has validated this fact can the Six Sigma improvement project be closed.
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